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Service from afar with Miele Remote Service
Maximum availability, economy and reliability
of washer-disinfectors is extremely important
for medical institutions and laboratories.
Miele Professional offers the perfect solution:
Miele Remote Service – an investment in a
safe future. The Miele service technician can
establish remote contact with a Miele washer-
disinfector via Miele’s specially developed
RSA (Remote Service Assitant) module, and
can generally make an initial diagnosis of the
steps that need to be taken, whether for the
Update function or in the event of servicing.
For example, he can analyse technical prob-
lems, change programme parameters or up-
date whole programmes.
By making an initial diagnosis remotely, the
next stages of solving a problem can follow
on more quickly and efficiently.
If required, error messages from the Miele
washer-disinfector can be automatically
transferred to the Miele Service Depart-
ment. Miele Remote Service is the perfect
complement to Miele’s service contracts:
for added reliability.
Miele’s specially developed diagnosis
systems can be implemented remotely and
allow access to all control parameters of
the Miele washer-disinfectors.
RSA
Miele Remote Service Assistant
• Splash protective casing for mounting on
wall
• Connection via RS 232 interface for up to
6 Miele machines
• Ethernet connection
• Versions available:
analogue, GSM (ISDN on request)
• Dimensions:
W 217 mm, H 130 mm, D 85 mm
• Weight 650 g
Conditions for installation
The appropriate telecommunications con-
nections must be available for the use of
the RSA in analogue or ISDN form. For
the GSM version there must be sufficient
network availability. Your Miele Service
Technician will be happy to advise on
the appropriate installation for you.