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Miele Sales and Service –
A full range of benefits
Miele washer-disinfectors and small steam
sterilisers set standards in instrument
reprocessing in surgeries and outpatient
units. Miele Sales and Service with its
blanket geographical coverage and fast
on-site repairs guarantee comprehensive
peace-of-mind support, perfectly
complementing System4Med.
Sound advice from the very beginning
Miele's advisory service sets in long before
machines are installed. Miele specialists
provide expert support in helping select
the most appropriate machines and assist
in performing extensive feasibility studies.
Where needed, Miele also offers financing
models.
• Advice on machine selection
• Economic feasibility calculations
• Attractive financing
Comprehensive service package from
one single source
Even as early as when a new machine
is delivered, Miele supports clients by
providing a comprehensive range of
services. From the word 'go', work is
performed on site with due care and
diligence and in full compliance with
relevant legislation by carefully trained
Miele service engineers.
Your benefits:
• High-quality service with short response
times and blanket service coverage for
Miele medical products is provided by
specialised service engineers (e.g. over
150 technicians in Germany alone)
• Short call-out distances and on-site
repairs are generally guaranteed within
24 hours.
• Expert application technology advice
• 90% of service calls result in first-time
fixes
• Reliable spares service (even as long
as 15 years after the discontinuation
of series production in the case of key
functional spares)
Customised service contracts
Miele's inspection and maintenance
contracts ensure that Miele machines are
inspected at regular intervals by specially
trained Miele after-sales service engineers.
The proper functioning and safety of all
key components is analysed. Machine
uptime and smooth operation is ensured by
replacing spare parts at an early juncture.
This considerably minimises any downtime
risk.
Inspections and preventative maintenance
help ensure that machines retain their value
and represent a good long-term investment.
Miele offers the following service
contracts:
Inspection contract
An inspection contract covers the following:
• Annual inspection incl. comparison of
readings
• Detailed assessment and documentation
of technical state of repair
•Maintenance check
• Electrical safety check
• Thermoelectric test
Maintenance contract
In addition to the services provided by the
inspection contract, a maintenance contract
offers the following benefits:
• Extensive maintenance based on
specific Miele service plan for the model
concerned
• Offers submitted for further preventative
maintenance and repair work
• Pre-emptive replacement of defined high-
mortality parts
• Necessary safety checks
Should further repair work be necessary,
this is invoiced separately.
Rechnung gestellt.
Full-service maintenance contract
Miele's full-maintenance contract offers
good financial forward visibility. In addition
to the services provided under the
maintenance contract, it also covers the
costs of any necessary repairs. The cost of
spares, parts subject to wear and tear, call-
out charges and labour costs are assumed
by Miele
Validated performance
Miele also offers a series of process
checks performed by highly qualified Miele
medical product engineers in accordance
with the relevant legislation and standards
as well as national guidelines and good-
practice recommendations:
• Initial validation consists of installation,
operation and performance qualification
after machine installation
• Revalidation (repeat performance
qualification) is generally necessary every
12 months, after maintenance, repairs or
after any modifications to installation or
operation parameters.
• Performance qualification for washer-
disinfectors, taking into consideration the
fact that mainly semi-critical instruments
are reprocessed in surgeries and
outpatient units.
Professional organisations and inspection
authorities are able to provide information
on which type of check is sufficient.
It is not without reason that Miele's
after-sales service operation has been
acclaimed for many years in succession
for its service excellence (in an annual
survey performed by ServiceBarometer
AG, Munich).
