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Miele Sales and Service –
A full range of benefits
Good advice is the key to success
Miele's advisory service sets in long before
machines are installed. Miele specialists
provide
expert support in helping select the
most appropriate machines and assist in
performing extensive feasibility studies.
Where needed, Miele also offers financing
models.
• Advice on machine selection
• Economic feasibility calculation
• Attractive financing
Comprehensive service package
from one single source
Even as early as when a new machine
is delivered, Miele supports clients
by providing a comprehensive range
of services. From the word 'go, work
is performed on tie with due care and
diligence and in full compliance with
relevant legislation by carefully trained Miele
service engineers.
Your benefits:
• High-quality service with short response
times and blanket service coverage
provided by specialised
medical product service engineers (e.g.
over 150 technicians in Germany alone)
• On-site servicing is guaranteed
within 24 hours of receiving a call
thanks to short distances.
• Expert application technology advice
• 90% of service visits result
in first-time fixes
• Reliable spares service
(even as long as 15 years after the
discontinuation of series production in the
case of key functional spares)
Customised service contracts
Miele's inspection and maintenance
contracts ensure that Miele machines are
inspected at regular intervals by specially
trained Miele after-sales service engineers.
The proper functioning and safety of all
key components is analysed. Machine
uptime and smooth operation is ensured by
replacing spare parts at an early juncture.
This considerably minimises the downtime
risk.
Inspections and preventative maintenance
help ensure that machines retain their value
and represent a good long-term investment.
Miele offers the following
service contracts:
Inspection contract
An inspection contract covers the
following:
• Annual inspection incl. comparison of
readings
• Detailed assessment and documentation
of technical state of repair
• Maintenance check
• Electrical safety inspection
• Thermoelectric test
Maintenance contract
In addition to the services provided by the
inspection contract, a maintenance contract
offers the following benefits:
• Extensive maintenance based on
specific Miele service plan for the model
concerned
• Offers submitted for further
preventative maintenance and repair work
• Pre-emptive replacement of defined high-
mortality parts
• Necessary safety checks
Should further repair work be necessary,
this is invoiced separately.
Full-service maintenance contract
Miele's full-maintenance contract offers
good financial forward visibility. In addition
to the services provided under the
maintenance contract, it also covers the
costs of any necessary repairs. The cost of
spares, parts subject to wear and tear, call-
out charges and labour costs are assumed
by Miele