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TRP MINZ 0656 MIELE 10 YEAR WARRANTY 1. WARRANTY 1.1 Miele domestic products are subjected to rigorous testing and assessment as to their quality and fitness. Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. 1.2 The warranty in this clause 1 is independent of, and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation. 1.3 Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 10 years from: i. the date of delivery, or ii. where applicable, settlement of the development (documentation required), or iii. where applicable, six months following the practical completion of any development. Miele does not make any further representation or warranties as to the merchantability of its domestic product range. 1.4 Miele provides an Anti-Flooding Guarantee (AFG) on all water protections systems to protect your home – over a period of 20 years. You are covered by this guarantee in the event that damage occurs as a result of a faulty water protection system. Miele will assume the costs of all subsequent damage covered under the terms of this AFG within the scope the AFG terms. Please refer to the AFG terms available at www.miele.co.nz or by contacting Miele. 1.5 Miele reserves the right to inspect and test the product/s for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts/products replaced by Miele under this warranty will be deemed to be the property of Miele. 1.6 This Miele warranty will not apply if the product/s is rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to: i. damage through misuse (including failure to maintain, service or use with proper care), neglect, or accident; ii. use for a purpose for which the product was not sold or designed; iii. in the case of household appliances and vacuum cleaners, commercial use; iv. use or installation (where applicable) which is not in accordance with any specified instructions for use or installation; v. use or operation after a defect has occurred or been discovered; vi. damage through freight, transportation or handling in transit (other than when Miele is responsible); vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other forces or environmental factors (including vermin damage) howsoever outside Miele’s control; viii.repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele Service Agent; or ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele (including use of a dust bag other than genuine high-performance Miele dust bag). This warranty does not apply to consumables such as batteries, filters or globes. 1.7 Customer must retain proof of purchase (receipt) in order to be eligible to make a warranty claim under this clause 1. 1.8 The Miele warranty provided under this clause is a transferable right. 2. HOW TO MAKE A WARRANTY CLAIM 2.1. Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check the Miele user manual. If the problem persists, follow our simple claims process: 1. Notify Miele who will arrange at no cost to you a warranty repair or service, call 0800 464 353 (0800 4 MIELE) or e-mail: service.nz@miele.com.au 2. Provide and make available the warranty card or a copy of the purchase receipt to show that the warranty applies to the product at the date of the claim. Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations. We always try to complete repairs in the shortest amount of time possible. 3. SERVICE & SPARE PARTS 3.1. While Miele will use reasonable commercial endeavours to have all necessary spare parts available for the purpose of repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele. 3.2. Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. After this period, availability of spare parts and service will depend upon the particular Miele product. Please contact Miele for more details in relation to availability of spare parts and service. 4. COMPLAINTS / CUSTOMER CARE 4.1. We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided. To notify us of these issues, please collect all the relevant information on your query and direct it to: The Complaints Officer Miele New Zealand Limited 8 College Hill Freemans Bay Auckland 1011 New Zealand 5. PRIVACY 5.1. Miele will collect and deal with the customer’s personal information (including name, address, telephone contact or personal details) only in accordance with Miele’s Privacy Charter and the Privacy Act 1993 (NZ). A copy of the Privacy Charter is available from Miele or www.miele.co.nz 5.2. Miele may disclose personal information to its related companies and to organizations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers. 6. GOVERNING LAW 6.1 This agreement is subject to the laws of New Zealand and the parties submit to the exclusive jurisdiction of the Courts of New Zealand. 7. DEFINITIONS ‘Customer’ means the person or entity whose name and address appears on the order as the purchaser of the product/s. ‘Miele’ means Miele New Zealand Limited. IRD 98 463 631 of 8 College Hill, Freemans Bay, Auckland 1011, New Zealand ‘Product/s’ means the Miele products purchased with this Warranty. 8. PRICE PAYABLE FOR THE WARRANTY 8.1 The Warranty is in lieu of a 10% discount off the purchase price of the Product/s to which this 10 year warranty relates. 9. CANCELLATION FEE 9.1. If you cancel this Warranty within 5 working days after the date on which you receive a copy of this Warranty Agreement, or at any time if Miele has failed to comply with the disclosure requirements in section 36U of the FTA, as set out at paragraph 7 of the FTA disclosures, Miele will immediately repay you 10% off the purchase price of the Products that the Warranty relates to.