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Service excellence –
Functional safety and preservation of values
System4Dent is nicely rounded off by a broad range of advisory services
and strong on-site after-sales service. Here, too, Miele sets the highest
of standards. It is not without reason that Miele's after-sales service
operation has been acclaimed for many years in succession for its
service excellence.
Comprehensive service from the very start
Even before a machine is installed, Miele's sales force is available
to provide dentists with in-depth advice. Experienced experts
assist in selecting the most suitable machines and configurations
to suit individual needs. On request, feasibility calculations can be
provided, along with tailored financing packages.
Miele also offers a series of process checks performed by highly
qualified Miele medical product engineers in accordance with the
relevant legislation and standards as well as national guidelines
and good-practice recommendations:
Service to meet professional expectations
Highly qualified medical device engineers support customers with
the installation and commissioning of their machines and perform
routine tests during use. This pre-emptively avoids downtimes
and helps optimise operating parameters. And, not least, regular
checks and maintenance preserves the value of machines.
• Quality service through blanket network of medical device
engineers
• Short response times and on-site servicing
• 90% of service calls result in first-time fixes
• Reliable spares service, key functional parts available for 15 years
after series production ceases
Customised service contracts and inspections
Miele Professional offers a series of tailored service contracts to
suit individual needs. During the term of the contract, machines are
regularly inspected by Miele's own specialised service technicians.
Depending on the type of contract, this includes a functional and
safety analysis covering all key components and the replacement
of parts. Scheduled inspections and maintenance appointments
prevent breakdowns, extend the working life of machines and
contribute towards safeguarding investments.
Miele maintenance contract
Some of the benefits offered:
• Fixed price maintenance
costs
• Thorough maintenance
• Detailed job report
• Pre-scheduled visits
Inclusions:
• PM checklist & visit reporting
• Electrical safety testing
• Call-out charges
• Labour costs
Machine qualification
Initial validation
• Installation qualification
• Operation qualification
Revalidation
• Renewed operation
qualification
Performance inspections
• As part of commissioning
